Privacy Policy

We may collect the following personal data when you interact with our website or services:

• Contact information — name, email address, phone number, and company name
• Inquiry details — messages and information you submit through our contact form
• CRM data — lead and pipeline information collected as part of our service delivery
• Payment information — billing details required to process payments for our services
• Usage data — pages visited, browser type, device information, IP address, and other analytics data collected through cookies and similar technologies

We use your personal data for the following purposes:

• To respond to your inquiries and provide our services
• To manage leads and deliver our lead-to-revenue systems
• To process payments and maintain billing records
• To improve our website, services, and user experience through analytics
• To comply with legal obligations under applicable UK and GCC data protection laws

We process your personal data based on the following grounds:

• Consent — when you submit a contact form or agree to cookies
• Contractual necessity — to deliver services you have engaged us for
• Legitimate interest — to improve our website, services, and business operations
• Legal obligation — to comply with applicable laws and regulations

We use the following third-party services that may process your data:

• EmailJS — to process and deliver contact form submissions

These providers are bound by their own privacy policies and data processing agreements. We do not sell, rent, or share your personal data with any other third parties for marketing or advertising purposes.

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. These may include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use our website and improve performance

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website.

Your personal data is processed and transmitted securely. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction.

Data submitted through our contact form is processed via EmailJS and delivered to our team by email. We do not store form submissions on our servers beyond what is necessary to respond to your inquiry.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

As we serve customers across the GCC region and operate digitally, your data may be transferred to and processed in countries outside your jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR and applicable GCC data protection requirements.

Under UK GDPR and applicable GCC data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the UK Information Commissioner's Office (ICO) or the relevant GCC data protection authority

To exercise any of these rights, please contact us at the email address below.

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "last updated" date.

If you have any questions about this privacy policy or how we handle your data, please contact us:

anas@hexiv.co.uk